配送ポリシー

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after you received the order confirmation by email. You will receive another notification when your order has shipped. Shipping time is 5 to 10 business days.

During specific holidays, potential delays due to a high volume of orders or postal service problems that are outside of your control could arise. Don’t worry, we will always notify you.

International Shipping

We offer worldwide shipping. 

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TheVWL is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@thevwl.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We currently don’t ship to P.O. boxes

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Footwear should not be tried outside of your home, soles will be fully examined prior to accepting the return and process the refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@thevwl.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@thevwl.com